Privacy Policy

Last updated: December 2025

1. Introduction

Welcome to ACTIVA.TEL. The protection of your personal data is important to us. This privacy policy explains how we collect, use and protect your data when you visit our website and use our services (eSIM data plans).

2. Data Controller

The data controller for processing on this website under the General Data Protection Regulation (GDPR) is:

Factory Direct LTD
124 City Road
London, England, UK
Whatsapp: +447451285419

3. Collection and storage of personal data

a) When visiting the website

When you access our website, information is automatically sent to our web server by the browser on your device. This information is temporarily stored in a log file (e.g., IP address, date and time of access, name and URL of the requested file).

b) When ordering an eSIM

If you order a data package from us, we collect the following information necessary for contract processing:

• Email address (for sending the QR code)
• Payment information (these are securely processed via our payment provider Stripe; we do not store full credit card data)
• Device information (to ensure compatibility if required)

We do not perform identity verification (video ID) as these are data-only tariffs.

4. Disclosure of data

We will not transfer your personal data to third parties except in the following cases:

• You have given your explicit consent,
• the disclosure is necessary for contract processing with you (e.g., to payment providers like Stripe),
• there is a legal obligation to disclose.

5. Payment processing

On our website we offer payment options via credit card, Apple Pay, Google Pay and others. Payments are processed through the payment provider Stripe. The payment data you enter is transmitted directly to Stripe and is not stored on our servers.

6. Cookies and analytics tools

We use cookies on our site. These are small files created by your browser and stored on your device to make using our service more convenient (e.g., storing the shopping cart).

7. Your rights

You have the right to:

• Request information about your personal data processed by us,
• Request correction of inaccurate or completion of your stored personal data,
• Request deletion of your stored personal data,
• Request restriction of processing of your personal data.

If you wish to exercise your revocation or objection rights, please send an email to support@activa.tel.

8. Data security

We use standard SSL (Secure Socket Layer) during website visits together with the highest encryption level supported by your browser. You can recognize this by the padlock icon in your browser's status bar.

9. Changes to this privacy policy

This privacy policy is currently valid. It may be necessary to change this privacy policy due to the development of our website and services or changes in legal or regulatory requirements.